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Constellation

Re: Samsung Galaxy Watch overheating and battery draining very fast after software update

Please help I can not open my watch.Robot Sad

  • I charge it 2days still battery 0%
  • and I try to Wireless Power Share from my note 10plus from 100% to 30% but my watch still 0%
3 REPLIES 3
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Sun

Re: Re: Samsung Galaxy Watch overheating and battery draining very fast after ..

It it an first version. may need a new battery.
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Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy Watch overheating and battery draining very fast after software update

Hello,

 

Please answer a few questions so I can better assist with your concerns.

 

Are you able to power the watch on at all?

 

Are you using the original power chord and block that came with the watch?

 

Have you tried using a different wall socket to see if that shows any change?

 

If you are able to power on the watch, have you attempted to back up the watch and perform a reset?

 

Try giving this link here a shot: http://www.samsung.com/us/support/troubleshooting/TSG01003100/

 

 

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Constellation

Re: Samsung Galaxy Watch overheating and battery draining very fast after software update

  1. I can not power it on. 
  2. yes, I am using the original power chord and block that came with the watch.
  3.  I tried using a wireless power share from my Samsung note 10 plus from 100% to 30% but the watch still 0% and not open
  4. I already try to reset and back up nearly 1000times.
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