Original topic:

Reaction rash

(Topic created: 01-03-2021 09:58 AM)
user40DdLA8Np2
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Galaxy Watch

Hi I received a galaxy active watch for choristers. This morning when I woke I had a uncomfortable itch around the watch. I presumed I had possibly had it on too tight so took it off. There was a mark where it had been. A few hours later its still there, so wasn't due to being tight as I initially presumed. It's quite red, sore and irritable.  I love this watch and am so disappointed I've had a reaction.  Is there something that can be done to help? If you could get back to me as soon as possible that would be brilliant,  thanks, Donna.

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Mirrot
Asteroid
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Galaxy Watch
It looks like the band material used could be the problem, I hope Samsung reaches you about this, or perhaps getting a new band could help.
Best of luck!
Solution
SamsungRyder
Samsung Moderator
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Galaxy Watch

Hello!

 

Thank you for reaching out, I can understand doing so experiencing this symptom. I would be happy to look into this further for you. Could you please provide me with your model and serial number for your watch in a private message to do so? https://bit.ly/2SUXRar

user40DdLA8Np2
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Galaxy Watch

How do I private message you?

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SamsungRyder
Samsung Moderator
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Hey there!

 

I hope you are having a great day. I am reaching out to touch base and check-in to see if you are still in need of assistance?  

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user40DdLA8Np2
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Galaxy Watch

I have now privately messaged with details requested 

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