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Samsung_67Z6Kju
Constellation

Reboot Loop!

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I have the Samsung Galaxy Watch Active (1st gen). My watch was charged up to 100% before Christmas and powered OFF. I just pulled it out today, Firday, to leave home and it showed "reboot" below the screen logo. I thought, its not ready right now and left it "rebooting" on the dresser. When I returned home from the store, it was just a black screen. I turn it on again and it says "rebooting" below the logo again and goes black immediately after that. It has continued to do that multiple times and now, Nothing. It wont even show rebooting anymore.

 

This watch never goes in the shower with me. I only wear it for work using the quick note and calendar and alarm features. I also text my kids and husband as needed. I am not a sportsman nor do I ever swim. There is absolutely no reason for this watch to be dead besides being a defective product. 

 

I bought this watch brand new from Best Buy in August of this year. I just bought my daughter a matching one for Christmas because I liked mine so much! I even bought a S10+ phone thinking Samsung is top-notch quality and then this happens! I think I should return my daughters watch immediately. 

 

Who do I contact about this defective watch? Help.

1 SOLUTION

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Samsung_67Z6Kju
Constellation

Re: Reboot Loop!

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I was able to chat with support. 

I was instructed to power the watch on while on the charger by holding the power button for 10 seconds. (Strangely enough, it did now show a 1% charge...).

Next, it read something like "resetting" or "reconfiguring". My new phone immediately began trying to link with the watch and the galaxy wearable app started up. 

The pairing process took longer than usual (a total of 25 to 30 minutes), the watch has continued to charge regularly afterwards, and has restarted with the factory settings. 

 

I hope this is helpful for anyone else experiencing this issue. 

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4 REPLIES 4
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Samsung_67Z6Kju
Constellation

Re: Reboot Loop!

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I was able to chat with support. 

I was instructed to power the watch on while on the charger by holding the power button for 10 seconds. (Strangely enough, it did now show a 1% charge...).

Next, it read something like "resetting" or "reconfiguring". My new phone immediately began trying to link with the watch and the galaxy wearable app started up. 

The pairing process took longer than usual (a total of 25 to 30 minutes), the watch has continued to charge regularly afterwards, and has restarted with the factory settings. 

 

I hope this is helpful for anyone else experiencing this issue. 

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userOvJoOHE7CK
Constellation

Re: Reboot Loop!

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What if that doesn't work? 

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userOvJoOHE7CK
Constellation

Re: Reboot Loop!

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When I attempted to that nothing changes.  The screen stays black and the red light on the charger keeps blinking red. 

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userkIfCgihLWH
Astronaut

Re: Reboot Loop!

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Same here still stuck on loading screen but the red light is not blinking so i assume its still charging but just stuck on the loop.  Its a shame because its a lovely watch and i prefer the bezel to my Huawei gt watch but at least that one works

 

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