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Original topic:

Recharging and overheating problems

(Topic created: 08-23-2021 01:02 PM)
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Members_PKrf6iJ
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Galaxy Watch

My Galaxy watch will not fully charge and is overheating. It gets to a certain point in recharging, then it says it's overheating and it shuts down. Before this happened, I noticed the battery had drained rather quickly. I'm unable to use this watch now.

Several other users have indicated a similar problem to what I'm encountering with my Galaxy watch, which likely means there is some sort of manufacturing defect.

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SamsungRei
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Galaxy Watch

I understand how concerning this is and would be happy to assist you further. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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4 Replies
RSGeise
Constellation
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Galaxy Watch
Having issues with mine overheating and shutting down in the middle workouts.
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Lorna07
Constellation
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Galaxy Watch
I have this issue intermittently in my galaxy s9 phone
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DebbieDebb52
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Galaxy Watch
On the S21 Ultra, I just found out you HAVE to use the right charger (specifically for the phone) with the correct voltage for it to charge properly. If not you can burn out the phone. 50.00 later....it is true. My phone is charging as expected!
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Reply
Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy Watch

I understand how concerning this is and would be happy to assist you further. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.