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Original topic:

Remote connection stopped working July 6th

(Topic created: 07-07-2019 05:26 PM)
LAB68
Cosmic Ray
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Galaxy Watch

Saturday morning my Galaxy watch LTE stopped connecting remotely with my Galaxy S9 plus phone. I have tried all the suggestions in the other posts and nothing works. This seems to be a problem that keeps happening. I depend on my watch to work correctly when my phone is not with me. This is the reason I bought the watch. Samsung can you please fix the issue. It's not our watchs  or phones. 

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Toot27
Asteroid
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Galaxy Watch

seems July 6th is the day

same here as I reported on another topic

 

Model: SM-R800

One UI Version 1.0

Tizen version 4.0.0.4

Software version R800XXU1CSE1

Phone: Galaxy S10e

Toot27
Asteroid
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Galaxy Watch

Android 9

as well

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user5mQI6ciyQ5
Constellation
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Galaxy Watch

Same for my watch as well. Galaxy watch connect to Xperia xz2 running Android 9.  Any word on the cause or the fix? 

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etperez22
Asteroid
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Galaxy Watch

Yes. I am also having the same issue 

 

note 9

galaxy watch LTE version.

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useriaguLPYi0c
Asteroid
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Galaxy Watch

Update. Reset watch AND phone due to the phone having an update and fixed the issue. Hope it does the same for others

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userAChrjn7WEH
Constellation
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Galaxy Watch

I am also experiencing this issue too.  I have the 46mm smartwatch and am using a Samsung J2 Pro phone.   I am paying $10 extra a month foe cellular use but now cannot use it remotely.  Please fix or i want a refund.  

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