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Original topic:

Remote connection stopped working July 6th

(Topic created: 07-08-2019 08:08 AM)
LAB68
Cosmic Ray
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Galaxy Watch

Saturday morning my Galaxy watch LTE stopped connecting remotely with my Galaxy S9 plus phone. I have tried all the suggestions in the other posts and nothing works. This seems to be a problem that keeps happening. I depend on my watch to work correctly when my phone is not with me. This is the reason I bought the watch. Samsung can you please fix the issue. It's not our watchs  or phones. 

15 Replies
userz4dxLLefj2
Astronaut
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Galaxy Watch

Yes started on Saturday! Same exact issues! My watch worked beautifully until that day, and it's not just mine but many coworkers! Samsung please fix!


@LAB68 wrote:

Saturday morning my Galaxy watch LTE stopped connecting remotely with my Galaxy S9 plus phone. I have tried all the suggestions in the other posts and nothing works. This seems to be a problem that keeps happening. I depend on my watch to work correctly when my phone is not with me. This is the reason I bought the watch. Samsung can you please fix the issue. It's not our watchs  or phones. 



@LAB68 wrote:

Saturday morning my Galaxy watch LTE stopped connecting remotely with my Galaxy S9 plus phone. I have tried all the suggestions in the other posts and nothing works. This seems to be a problem that keeps happening. I depend on my watch to work correctly when my phone is not with me. This is the reason I bought the watch. Samsung can you please fix the issue. It's not our watchs  or phones. 



@LAB68 wrote:

Saturday morning my Galaxy watch LTE stopped connecting remotely with my Galaxy S9 plus phone. I have tried all the suggestions in the other posts and nothing works. This seems to be a problem that keeps happening. I depend on my watch to work correctly when my phone is not with me. This is the reason I bought the watch. Samsung can you please fix the issue. It's not our watchs  or phones. 


 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. Can I please get your full model number, baseband version, Bluetooth or LTE, the device your watch is paired with as well as the Android version on the device?


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LAB68
Cosmic Ray
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Galaxy Watch

Model number- SM-R815U

Baseband Version- One UI Version 1.0

LTE

Phone- Galaxy S9 Plus. Android 9

userPv5fEtiVCa
Asteroid
Options
Galaxy Watch

My remote connection suddenly stopped working on July 6th as well.

 

All attempts to troubleshoot the problem has not worked.

 

Gear S3 Model SM-R775V

Software:  One UI version 1.0

Verizon Wireless

Paired with Samsung Galaxy S9

Android Version 9

 

useriaguLPYi0c
Asteroid
Options
Galaxy Watch

Same here. Received Verizon software update on S10 plus on July 6 and after the phone updated I can no longer connect remotely. This was an issue when I first bought the watch and was resolved through an update pretty quickly. 

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LAB68
Cosmic Ray
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Galaxy Watch

I didn't get any updates from Verizon on my phone July 6th. The last update was on June 16th.

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Solution
LAB68
Cosmic Ray
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Galaxy Watch

I just connected the watch and phone by Bluetooth, then disconnected the Bluetooth and it finally connected remotely

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Toot27
Asteroid
Options
Galaxy Watch

Tried that

And after 30 mins it's connecting now

Hopefully it lasts 

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WatchFrustrate
Constellation
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Galaxy Watch

I'm having the same issue.  My Gear S3 won't send or receive text messages using my phones number when not connected on Bluetooth.  It keeps wanting to use the watch's number if I try to send a text.  Text sent to me do not show up on the watch.   This just started happening this past weekend.  It will make & receive calls using the phone's number, but it won't send or receive text messages using the phone's number. 

 

Watch Model SM-R765V,  One UI Version 1.0, LTE, Tizen 4.0.0.4

Samsung Galaxy Note 8, Android Version 9