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Asteroid

Remove a registered device

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Good Morning

 

I have recently upgraded from a Gear S3 watch to a Galaxy Watch. I have sold my Gear S3 watch.

How do I unregister my Gear S3 from everything Samsung and remove it from my galaxy wearable app home?

 

Thank you in advance for your reply.

1 SOLUTION

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Samsung Care Ambassador

Re: Remove a registered device

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To remove it from the Galaxy Wearable app, go to Blutooth settings and unpair the old device. Then when you disable/enable Bluetooth or reset the phone the old one will be gone. 

 

To unregister the product from Samsung, go to samsung.com 

Log in and then click on "My Products". You will then get a list of registered products. Under the picture of each you will see a link "Remove Product".

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4 REPLIES 4
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Samsung Care Ambassador

Re: Remove a registered device

JUMP TO SOLUTION

To remove it from the Galaxy Wearable app, go to Blutooth settings and unpair the old device. Then when you disable/enable Bluetooth or reset the phone the old one will be gone. 

 

To unregister the product from Samsung, go to samsung.com 

Log in and then click on "My Products". You will then get a list of registered products. Under the picture of each you will see a link "Remove Product".

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Constellation

Re: Remove a registered device

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This doesn't work unfortunately it is so annoying.. get your act together Samsung....


@LongHiker wrote:

To remove it from the Galaxy Wearable app, go to Blutooth settings and unpair the old device. Then when you disable/enable Bluetooth or reset the phone the old one will be gone. 

 

To unregister the product from Samsung, go to samsung.com 

Log in and then click on "My Products". You will then get a list of registered products. Under the picture of each you will see a link "Remove Product".


 

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Astronaut

Re: Remove a registered device

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Yes unfortunately, after removing my Galaxy Watch from Galaxy Wearable and from My Products, my Galaxy Watch still persists in Galaxy Store and Samsung Health.

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Asteroid

Re: Remove a registered device

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Thanks

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