Original topic:

Round Burn under the sensor

(Topic created on: 12/22/20 9:47 AM)
userGqRD1vSKAd
Astronaut
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Galaxy Watch

I've had my watch for a couple of weeks and this morning I have a painful burn/blister the size of the sensor on my wrist. I like the watch and don't want to have to return it so I need a solution to this problem. This happened after the watch did some kind of self update that factory reset it.

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3 Replies
SamsungMoon
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hello!

 

Thank you for reaching out, I can understand doing so experiencing this symptom. I would like to assist you further with this, could you please provide me with the model and serial/IMEI number for your device in a private message along with any photos of the symptom? https://bit.ly/2SUXRar 

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userxw8xZI3iuS
Constellation
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Galaxy Watch
My son had the same issue, and it turned out that he had his heart rate sensor set to always on. I only use those functions in the manual setting, as needed, so we put his to the same and the "burn" mark has gone away. Hopefully that helps.
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TheSMQ
Cosmic Ray
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Galaxy Watch
I had the same issue with a gear S3 frontier. I contacted CS, sent it to them, they fixed it. It was overheating.
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