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Original topic:

SAMSUNG active watch 2 battery not charging past 80%

(Topic created: 10-04-2020 01:15 PM)
user0y8zroJrBC
Asteroid
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Galaxy Watch

Just purchased my Samsung galaxy watch active 2 golf edition, and love it. However, I have an issue with the battery. I have rebooted and reset the watch 3 times now after having it for 48 hours. Initially it would not charge after 80% and now my watch does charge past 80%  however, it takes 3.2 hours. Is there a reason why the battery does not charge from empty to 100% in 2 hours as discussed in the other forums?  I have used the charging cable, samsung dual charging docking station, Samsung note 10 adapter and even my dual charger adapter. And still getting the same results

20201004_123307.jpg

 

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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


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2 Replies
Arniceous
Comet
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Galaxy Watch
ide take a guess and say there are some bad cells in the battery. Best to just get a replacement or at least have the battery replaced.
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Thank you for reaching out. I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.