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Asteroid

SM-R815N HR Problem

I have galaxy watch SM-R815N it was working fine , day ago i see its not geting heart rate i try manually i get error Retry stay still while your watch tries to measure your heart rate again " green light sensor  working but what ever i try i cant get hr i search internet and i did all steps clean , restart , format hard reset , noway Smiley Sad   

But when i put it to measure HR continuosly its working normal .
Parometer and Altimeter not working , Also sure there is no water go inside the watch .

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any help please 

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9 REPLIES 9
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Asteroid

Re: SM-R815N HR Problem

Where the Samsung support team Smiley Sad  

why they don't care about clients loyalty @They_changed_it 

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Constellation

Re: SM-R815N HR Problem

I understand your concern. Have you tried factory reseting the device? 

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Asteroid

Re: SM-R815N HR Problem

Yes dear i did all 

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Constellation

Re: SM-R815N HR Problem

Did you clean the sensors? Make sure you on latest OS? Then contact for warranty repair. 

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Asteroid

Re: SM-R815N HR Problem

Already tried all . Nothing work

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Constellation

Re: SM-R815N HR Problem

I'm having this exact issue.  Did you get it resolved @TamTamo ?

 

Ive: 

 

- Hard reset the watch 

- cleaned the watch

- removed the app from my phone

- hard reset my phone 

 

And nothing had helpedSmiley Sad

 

Phone and watch are up to date with updates.

 

Is there anything that can be done @They_changed_it 

 

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Constellation

Re: Re: SM-R815N HR Problem

Do you have another phone to try it with by chance?
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Asteroid

Re: Re: SM-R815N HR Problem

yes sure . Already tried with 3 phones android and iphone 

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Asteroid

Re: SM-R815N HR Problem

no dear . Not solve yet . I think that samsung have manufactured bugs problem . And even a lot of people face same problem . But there is no solution only u must send it to maintenance center . and idk if they can fix it even this out of warranty 

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