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Constellation

Samsung Active 2 Watch Bluetooth to Samsung Note 8

Anytime I connect the Samsung Active 2 Watch Bluetooth to Samsung Note 8. I can call out but can not receicve calls it goes straight to voice mail. If I unpair it from the phone It works. I have reset the watch already it worked for a little bit then after it updated went back to do the same thing.

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Samsung Care Ambassador

Re: Samsung Active 2 Watch Bluetooth to Samsung Note 8

So to be clear. Incoming calls are ignored by the watch, thus directed to VM when not answered. Is that accurate? 

 

 

Also, can you write the model # of your watch, its software version, and that of the Note8 please @user0oFf5qNRwZ

 

Now can you confirm for me that your phone nor watch have DND enabled, and that notification access is present (on phone). 


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Constellation

Re: Samsung Active 2 Watch Bluetooth to Samsung Note 8

There is no DND enabled. Notification is on

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Samsung Moderator
Samsung Moderator

Re: Samsung Active 2 Watch Bluetooth to Samsung Note 8

I have a few things I would like for you to try:

 

1. On you phone, go to settings, apps, and force stop and clear the cache for the phone app

2. On your watch go to settings > apps > permissions > phone and do you have call, user history, and contacts toggled on?

3. On your watch go to settings > apps > call > and verify the preferred number for calls. make sure call waiting isn't toggled on, and check your block list doesn't have unknown callers toggled on.

 

Please let me know if you continue to experience these symptoms.


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