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Astronaut

Samsung Active 2 watch Bluetooth keeps disconnecting

Recently i purchased samsung active 2 watch lte version. As and when i started using and paired with my phone i.e honor 9i it connected successfully but after some time it get disconnected automatically and get connected back within 10-15 seconds. This happen about 10-20 times a day getting disconnecting and connecting back which annoys me alot. I don't know whether the product is defective or there is software issue. If it is related to software then hope samsung will release update soon to correct this, as this smart watch supposed to be compatible with all devices meeting its minimum requirement and improve the samsung active 2 plugin too. 

Otherwise guys get ready to send this watch back to stores if there is no solution to this problem.

9 REPLIES 9
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Asteroid

Re: Samsung Active 2 watch Bluetooth keeps disconnecting

Just check the permission of the app to be enabled, also the app to start automaticly and no restricționat for battery optimization
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Asteroid

Re: Samsung Active 2 watch Bluetooth keeps disconnecting

Hi, Just bought my first samsung watch, Active 2.  Have had to install and pair several times and it dissconnects up to 100 times a day!! Very frustrating.. please help.  I have followed all the regular help steps.  Need to fix or this watch is unwearable!

 

Look forward to solution as I do like this watch.  My phone is a hawawi P30.

 

Thanks,

 

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Samsung Moderator
Samsung Moderator

Re: Samsung Active 2 watch Bluetooth keeps disconnecting

Can I please have the full model number, software version, Bluetooth or LTE for your watch? Can I please have the Android version on your phone? Have you tried resetting the network settings? Just a heads up, by resetting the network settings, it will remove all wi-fi and Bluetooth settings you currently have saved.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: Samsung Active 2 watch Bluetooth keeps disconnecting

Hi Adam,

 

Thanks fro reply, sorry I didn't see it until today! 

 

I have the bluetooth version .  My phone is a huawei P30 lite model MAR-LX1A. Android vrsion 10.  Let me know if you need anything else.  I'm sure it is just a small issue but I can't fix and can't seek help assistance anywhere else! It is soooooo frustrating, especially during lock down!

 

Hop you can help, thanks,

 

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Constellation

Re: Samsung Active 2 watch Bluetooth keeps disconnecting

Had any solution to this? I have te same problem.

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Constellation

Re: Samsung Active 2 watch Bluetooth keeps disconnecting

I also have this problem and it has now got to the stage where I have to open the wear app on my phone and manually click the connect button to get it to connect. 

I'm also finding the battery drains very fast, I am assuming because it is connecting and disconnecting so frequently. 

I am on the verge of returning it as the main reason I purchased a Samsung is to receive and reply to notifications.

I also find it extremely frustrating that ING bank cannot be used with the pay feature. 

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Astronaut

Re: Samsung Active 2 watch Bluetooth keeps disconnecting

is there a fix for this.?

 

it's so annyoing that the watch is keep disconnecting from phone.. i'm at a point where i just want to return this watch..it's of no use for me as i can't answer phone calls or get notifications on this active 2 watch.

 

Samsung please fix this soon

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Constellation

Re: (POSSIBLE SOLUTION) Samsung Active 2 watch Bluetooth keeps disconnecting

Hello, 

 

I have just bought my watch yesterday and encountered the same problem, my galaxy watch active 2 would constantly disconnect from my phone (I have the Bluetooth version). After some research and figuring out I have found solution to my problem.

 

Besides giving Galaxy wearable app all permissions for battery usage and giving it authorisations to run in the background I also did this for the watch active2 plugin.

 

Go to settings on your phone and then go to apps and once you have the list of all your apps on the screen, tap on the three dots in the upper right corner and select show system processes. Next step is to find watch active2 plugin on the list and tap on it, then go to power usage details and tap on the "app launch". Then turn of "manage automatically" function and turn on all of the other three functions. Then repeat the process for the Galaxy wearable app. 

 

If you have any questions, feel free to ask!

 

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Constellation

Re: (POSSIBLE SOLUTION) Samsung Active 2 watch Bluetooth keeps disconnecting

Thanks a lot this typically fix the problem which was started after the latest EMUI update from huwaei, my mobile mate 10 pro. 

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