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Original topic:

Samsung Galaxy Active 2 watch touchscreen unresponsive

(Topic created on: 9/8/20 5:00 AM)
user7mxpPwzAza
Astronaut
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Galaxy Watch

The touchscreen stopped working. I got this watch in April, and it was working fine until now.  It seems that it is just the bottom side that it's not responsive. I restart it and updated it, but it is still an issue. What should I do?

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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003105/

 

If you still continue to experience these symptoms, I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2


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Mujiwara
Astronaut
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Galaxy Watch

after i reset my watch i cant even connect

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EduS
Astronaut
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Galaxy Watch
I have the same problem
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Samsung_2y01nUg
Astronaut
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Galaxy Watch

Same here. I though restarting or rebooting would help. But my screen isn't responding to touch and it randomly clicks on its on. Need help samsung!

users8DskZspUT
Constellation
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Galaxy Watch

I have same issue. The screen isn't responding to touch and it randomly clicks on its on. The watch is new Need help samsung!

userBMhCOa1YSX
Constellation
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Galaxy Watch

Galaxy Active 2 SM-R830 . Purchased March 2020. Touchscreen not responding to touch. It cycles through menus on its own. Tried holding the power button for 7 seconds and restarting. Still same problem.

SamsungGill
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Have you tried a factory reset of the watch via the menu? Have you checked your touch bezel settings in the Wearables app?

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userBMhCOa1YSX
Constellation
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Galaxy Watch

thanks- I'll try the factory reset through the app and repost

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james4321
Galaxy
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Galaxy Watch
thanks sansung gill... you beat me to the comment.. as I was about to say to factory reset it.
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