The touchscreen stopped working. I got this watch in April, and it was working fine until now. It seems that it is just the bottom side that it's not responsive. I restart it and updated it, but it is still an issue. What should I do?
If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003105/
If you still continue to experience these symptoms, I would recommend a service repair. For more information on service repairs or to set up a service ticket, please call 1-800-726-7864 or visit this link: https://www.samsung.com/us/support/service/
If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003105/
If you still continue to experience these symptoms, I would recommend a service repair. For more information on service repairs or to set up a service ticket, please call 1-800-726-7864 or visit this link: https://www.samsung.com/us/support/service/
Galaxy Active 2 SM-R830 . Purchased March 2020. Touchscreen not responding to touch. It cycles through menus on its own. Tried holding the power button for 7 seconds and restarting. Still same problem.
