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09-08-2020 10:58 AM (Last edited 10-08-2020 01:14 PM by SamsungJace ) in
Galaxy WatchThe touchscreen stopped working. I got this watch in April, and it was working fine until now. It seems that it is just the bottom side that it's not responsive. I restart it and updated it, but it is still an issue. What should I do?
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09-10-2020 07:41 AM (Last edited 08-05-2022 01:12 PM ) in
Galaxy WatchIf the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003105/
If you still continue to experience these symptoms, I would recommend a service repair. For more information on service repairs or to set up a service ticket, please call 1-800-726-7864 or visit this link: https://www.samsung.com/us/support/service/
If you have an international device, please reach out to a local support team in the country you purchased the device for further assistance using this link: https://www.samsung.com/us/common/visitlocationsite.html
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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09-10-2020 07:41 AM (Last edited 08-05-2022 01:12 PM ) in
Galaxy WatchIf the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003105/
If you still continue to experience these symptoms, I would recommend a service repair. For more information on service repairs or to set up a service ticket, please call 1-800-726-7864 or visit this link: https://www.samsung.com/us/support/service/
If you have an international device, please reach out to a local support team in the country you purchased the device for further assistance using this link: https://www.samsung.com/us/common/visitlocationsite.html
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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12-16-2020 11:40 PM in
Galaxy Watchafter i reset my watch i cant even connect
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09-12-2020 03:59 PM in
Galaxy Watch- Mark as New
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09-13-2020 06:15 PM in
Galaxy WatchSame here. I though restarting or rebooting would help. But my screen isn't responding to touch and it randomly clicks on its on. Need help samsung!
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11-24-2020 02:28 AM in
Galaxy WatchI have same issue. The screen isn't responding to touch and it randomly clicks on its on. The watch is new Need help samsung!
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09-04-2020 10:23 AM in
Galaxy WatchGalaxy Active 2 SM-R830 . Purchased March 2020. Touchscreen not responding to touch. It cycles through menus on its own. Tried holding the power button for 7 seconds and restarting. Still same problem.

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09-04-2020 11:02 AM in
Galaxy WatchHave you tried a factory reset of the watch via the menu? Have you checked your touch bezel settings in the Wearables app?
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09-08-2020 05:00 AM in
Galaxy Watchthanks- I'll try the factory reset through the app and repost
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09-04-2020 11:41 AM in
Galaxy Watch