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Samsung Galaxy Active 2 watch touchscreen unresponsive

(Topic created: 09-08-2020 10:58 AM)
user7mxpPwzAza
Astronaut
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Galaxy Watch

The touchscreen stopped working. I got this watch in April, and it was working fine until now.  It seems that it is just the bottom side that it's not responsive. I restart it and updated it, but it is still an issue. What should I do?

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003105/

If you still continue to experience these symptoms, I would recommend a service repair. For more information on service repairs or to set up a service ticket, please call 1-800-726-7864 or visit this link: https://www.samsung.com/us/support/service/ 

If you have an international device, please reach out to a local support team in the country you purchased the device for further assistance using this link: https://www.samsung.com/us/common/visitlocationsite.html


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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16 Replies
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SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003105/

If you still continue to experience these symptoms, I would recommend a service repair. For more information on service repairs or to set up a service ticket, please call 1-800-726-7864 or visit this link: https://www.samsung.com/us/support/service/ 

If you have an international device, please reach out to a local support team in the country you purchased the device for further assistance using this link: https://www.samsung.com/us/common/visitlocationsite.html


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Mujiwara
Astronaut
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Galaxy Watch

after i reset my watch i cant even connect

EduS
Astronaut
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Galaxy Watch
I have the same problem
Samsung_2y01nUg
Astronaut
Options
Galaxy Watch

Same here. I though restarting or rebooting would help. But my screen isn't responding to touch and it randomly clicks on its on. Need help samsung!

users8DskZspUT
Constellation
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Galaxy Watch

I have same issue. The screen isn't responding to touch and it randomly clicks on its on. The watch is new Need help samsung!

userBMhCOa1YSX
Constellation
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Galaxy Watch

Galaxy Active 2 SM-R830 . Purchased March 2020. Touchscreen not responding to touch. It cycles through menus on its own. Tried holding the power button for 7 seconds and restarting. Still same problem.

Anonymous
Not applicable
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Galaxy Watch

Have you tried a factory reset of the watch via the menu? Have you checked your touch bezel settings in the Wearables app?

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userBMhCOa1YSX
Constellation
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Galaxy Watch

thanks- I'll try the factory reset through the app and repost

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james4321
Galaxy
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Galaxy Watch
thanks sansung gill... you beat me to the comment.. as I was about to say to factory reset it.
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