Original topic:

Samsung Galaxy Active 2 watch touchscreen unresponsive

(Topic created: 09-30-2020 04:37 AM)
user7mxpPwzAza
Astronaut
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Galaxy Watch

The touchscreen stopped working. I got this watch in April, and it was working fine until now.  It seems that it is just the bottom side that it's not responsive. I restart it and updated it, but it is still an issue. What should I do?

16 Replies
SamsungGill
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Great minds and all of that @james4321 The options become limited when only one of the peripherals are working and you've already tried the others.

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userP90ZJ92aJ2
Asteroid
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Galaxy Watch

The touch screen on my watch stopped working I've done everything I could think of to fix it but its not working 

JLA781
Halo
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Galaxy Watch

Hi,

 

I know this sounds dumb, but did you reboot the watch and make sure the screen is clean?  Did you factory reset it after that?  Also, is the bezel working?

 

Thanks!

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userP90ZJ92aJ2
Asteroid
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Galaxy Watch

Yes I have tried that also

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StitchDad
Asteroid
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Galaxy Watch

My wife's 40mm active 2 started doing this today.

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userP90ZJ92aJ2
Asteroid
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Galaxy Watch

I was told that my watch has to be replaced 

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Samsung Ryder
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hello!

 

Have you been able to perform a reset of the device? you can do so by following the steps in this link. 

https://www.samsung.com/us/support/answer/ANS00084702/

 

If your symptom still persist or unable to perform the steps due to your symptom, I would recommend getting your device evaluated by a technician. I would be happy to look into service options for you. Could you please provide me with the model and serial/IMEI numbers for your device in a private message?https://bit.ly/2SUXRar  

 

Thank you