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Astronaut

Samsung Galaxy Active 2 watch touchscreen unresponsive

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The touchscreen stopped working. I got this watch in April, and it was working fine until now.  It seems that it is just the bottom side that it's not responsive. I restart it and updated it, but it is still an issue. What should I do?

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Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy Active 2 watch

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If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003105/

 

If you still continue to experience these symptoms, I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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14 REPLIES 14
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Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy Active 2 watch

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If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003105/

 

If you still continue to experience these symptoms, I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Astronaut

Re: Samsung Galaxy Active 2 watch

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I have the same problem
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Astronaut

Re: Samsung Galaxy Active 2 watch

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Same here. I though restarting or rebooting would help. But my screen isn't responding to touch and it randomly clicks on its on. Need help samsung!

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Constellation

Touchscreen not working

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Galaxy Active 2 SM-R830 . Purchased March 2020. Touchscreen not responding to touch. It cycles through menus on its own. Tried holding the power button for 7 seconds and restarting. Still same problem.

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Samsung Moderator
Samsung Moderator

Re: Touchscreen not working

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Have you tried a factory reset of the watch via the menu? Have you checked your touch bezel settings in the Wearables app?

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Constellation

Re: Touchscreen not working

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thanks- I'll try the factory reset through the app and repost

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Astronaut

Re: Touchscreen not working

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thanks sansung gill... you beat me to the comment.. as I was about to say to factory reset it.
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Samsung Moderator
Samsung Moderator

Re: Touchscreen not working

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Great minds and all of that @james4321 The options become limited when only one of the peripherals are working and you've already tried the others.

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Constellation

touch screen

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The touch screen on my watch stopped working I've done everything I could think of to fix it but its not working 

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