Original topic:

Samsung Galaxy Watch 4 is showing mobile services not activate

(Topic created: 12-25-2022 12:50 PM)
mickey_c93
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Galaxy Watch

I don't know why it keeps saying that, I already contacted Verizon but they couldn't help me there so lost, I already rest my watch the first time I worked but from nowhere it said rest factory needed which I didn't know why couldn't detect my phone I have a Samsung Galaxy Ultra 22S 

 
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15 Replies
bill-e
Samsung Care Ambassador
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Galaxy Watch

While online with Verizon did you get a QR code?  Mine took a couple of tries with the rep still on the phone for the Verizon computer to update with my info so that my Watch could be activated. 

 

 
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Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch5Pro(VZW), M8 Smart Monitor
mickey_c93
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Galaxy Watch
I have like 4 times and I can usually can fix my own stuff, I never had this problem with the Samsung Galaxy watch 1 the first classic and this is the 4 I had Verizon like 3 or 4 months I was surprised but I might have to go to the store
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userVKBwEORKag
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Galaxy Watch
How do I know if it's connected?
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mickey_c93
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Galaxy Watch
Well mine it's Bluetooth but I'm pay $15 for the plan on the watch everytime I go to tye mobile plan after its finished it says contact service pervider
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bill-e
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Galaxy Watch

This statement confusing.  Are you trying to say that your LTE watch is on Bluetooth cuz you don't have a plan and every time that you try to enter the plan on the watch it tells you to go to the carrier? 

I think that you said your carrier was Verizon and Verizon requires that you deal with a customer  rep to activate your watch. 

 

 
** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch5Pro(VZW), M8 Smart Monitor
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mickey_c93
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That is correct and I did talk to a rep but none of them knew what to do I sent them screenshots
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mickey_c93
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I go step to step Screenshot_20221226_121550_Galaxy Watch4 Manager_1000008158_1672078550.jpgScreenshot_20221226_121558_Galaxy Watch4 Manager_1000008159_1672078558.jpgScreenshot_20221226_121602_Galaxy Watch4 Manager_1000008160_1672078562.jpgScreenshot_20221226_121608_Galaxy Watch4 Manager_1000008161_1672078569.jpg
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bill-e
Samsung Care Ambassador
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Galaxy Watch

Wear->Watch Settings->Mobile Plans

 

 
** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch5Pro(VZW), M8 Smart Monitor
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mickey_c93
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Galaxy Watch
That's actually what I did believe me I was studying for tech
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