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uservULhcX6OSn
Constellation

Samsung Galaxy Watch (46mm) Silver (Bluetooth)

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I recently purchased this Samsung Galaxy Watch (46mm) Silver (Bluetooth) and I have recently noticed burn marks on my wrist where the watch sits and measure heart rate and other things. Had I known this issue would occur I would have never invested $300 into something that could harm me. I have so much money invested in Samsung equipment ( Samsung Pro Tablet X 2, Note 8 x 2, This watch X 2) that this issue upsets me and I want people to know because I feel like this is an issue Samsung knew about and refuse to address. I went thru the Note 7 issue and continued to invest in your products but with this issue I really don’t know if my loyalty is worth the pain.
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Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy Watch (46mm) Silver (Bluetooth)

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Hi there @uservULhcX6OSn, I'd like to look into this further for you would you mind sending me a private message here with your full model code and serial number for the watch?

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2 REPLIES 2
Samsung_gSNNHwl
Astronaut

Re: Samsung Galaxy Watch (46mm) Silver (Bluetooth)

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My mom had the same thing happen to her but with a fitbit. It just looked like a red patch of blistered skin in the shape of the watch. I get the same way with certain jewelry if I wear it for a long time without a break. It could just be something like that and not the product itself but it's hard to tell.

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Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy Watch (46mm) Silver (Bluetooth)

JUMP TO SOLUTION

Hi there @uservULhcX6OSn, I'd like to look into this further for you would you mind sending me a private message here with your full model code and serial number for the watch?

Reply
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