Original topic:

Samsung Galaxy Watch Active

(Topic created: 12-07-2021 05:15 PM)
Hillas
Astronaut
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Galaxy Watch
I received an update last night for my watch. After updating, my watch stopped working. It turned off and won't come back on. I have tried rebooting with no success. Anyone else had this problem? Any other ideas? Thanks
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4 Replies
DanG92263
Sun
Options
Galaxy Watch
Sounds like you might need to do a hard reset. Locate your manual to learn how to do this on your particular watch.
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nikkibb
Constellation
Options
Galaxy Watch
I also am having this problem!
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SamsungJam
Community Manager
Community Manager
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Galaxy Watch

Oh no!  I understand exactly how frustrating it is for your watch to malfunction.  If you were unable to reset the watch and no buttons are functioning, the next step would be to have the watch sent in for service.  If you would like to move forward with the process send me a private message with the full model and serial number for the device and we can get started.  You can use this link http://bit.ly/2ihPL97 or you can click my name and send me a private message that way.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Hillas
Astronaut
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Galaxy Watch
Hi Dan. The hard reset did not work. I tried several times. Any other ideas? Thanks
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