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Constellation

Samsung Galaxy Watch Active2 drops out

Hello, my Samsung Galaxy Watch Active2 drops out while streaming Spotify while running.  The dropouts are a regular occurance.  The dropouts are so frequent that my new Jabra elite active 75t will unpair from my watch.   My watch is only a month old. 

4 REPLIES 4
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Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy Watch Active2 drops out

Have you been able to stream any other apps?

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Constellation

Re: Samsung Galaxy Watch Active2 drops out

Im not sure what you're suggesting?  Are you implying it is Spotify which is the cause of the streaming droppouts? Spotify is the only music streaming service available for use.  

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Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy Watch Active2 drops out

Thank you for following up. Is your watch Bluetooth or LTE?


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Constellation

Re: Samsung Galaxy Watch Active2 drops out

Hello, my watch conects via bluetooth. If I save music directly to the watch I no longer get the streaming dropouts.   

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