Showing results for 
Search instead for 
Did you mean: 

Samsung Galaxy Watch Sensor Cover Fell Off

I purchased this from Costco a little over a year ago. Watch is worn as a daily watch used for messages and has never been in water even hand washing. I spent over $350.00 for this watch. I don't see how this is a continuing problem with so many people having the same issue. I'd like to find out how Samsung is going to remedy this. The proof that it states waterproof up to 50 feet and has never been in water, plus the many complaints on your site tells me this is a design flaw and potential for a class action lawsuit. Please advise me of my next steps. Thanks!

Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy Watch Sensor Cover Fell Off

Hey there!

I would be happy to look into your concerns.

Can you please send me a private message with the below information here at this link:

Model code:
Serial Number:

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.