If the troubleshooting is not working the watch will need to be serviced. For service options, you can call 1-800-726-7864.
That is NOT a solution. Don't wear it when its hot, take it off after exercising ....? Really?
My first watch was replaced are two attempts to fix overheating inclunding battery replacement. "NEW" warranty replacement does the exact same thing.
And the turn around and communication is horrible.
Can't wait until apple makes a watch that looks like a watch.
$600 watch. They replaced my main board, battery, and back cover then sent it back. It did this again still after repair. First they said they can't fix it, now they say case is closed there was nothing wrong with the watch. I took pictures of it overheating, the pictures are time & day stamped proving there is a problem. No it never got wet, only used samsung charger. There are lots of people with this problem. Why is samsung saying there's nothing wrong. How do I take this further when I know my $600 watch doesn't work and samsung says it does?
I reset my GW last night after a week of abysmal battery life all of a sudden. I did not restore any backups, so the watch is basically bone stock. Overnight, things looked promising: 2% used in 6 hours of no use on my bedside table, when I picked it up to check. But the next time I picked it up (still not used) the battery had plummeted to 60% in less than four hours.
I charged it fully again and wore it for a couple of hours. Again, it was sipping battery, losing only a couple % in about three hours. Put it on a kitchen counter while I cooked, and came back two hours later to find it at 58%!
The worse part is the HORRIBLE battery tracking available for the watch. It shows "Settings" as the number on culprit, but what the heck does THAT mean?! What is Settings doing to destroy the battery?
Moderators should not be allowed to promote their answers as solutions, unless they really solve people's problems. If they don'tknow what they're talking about, they shouldn't comment. "Do a factory reset" is boilerplate nonsense.
Two things I've tried since yesterday, after which my Watch is showing the battery life it used to: turned off "auto-switch" (I have a Watch and Active 2), and I kill Samsung Health every chance I get. The heart rate sensor seemed to be taking readings of my bedside table, so maybe that's been my issue. Or not. But so far, so good.
This actually seems to be working as of right now, so thanks for the advice.
However, if we're paying 500+ for a device, shouldn't it function at its full capabilites? This watch is named the "ACTIVE 2" and I'm being told I have to turn off Samsung Health in order to get it to function properly??
Samsung, this is unacceptable and I expect a solution.
A loyal but frustrated Samsung customer..
I would be happy to look into your concerns.
Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL