cancel
Showing results for 
Search instead for 
Did you mean: 
useru1UGEaMncR
Asteroid

Samsung Galaxy Watch won't numbersync to my phone

I have a Samsung Galaxy Watch and it won't numbersync to my phone.  I have taken into Best Buy (where I bought it) and they couldn't help and told me to go see my service provider.  Then, I went to At&t and they tried to help, but couldn't figure out why it wasn't connecting  and to contact Samsung, so here I am.

 

Thanks,

Justin

18 REPLIES 18
Highlighted
Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy Watch won't numbersync to my phone

Can I please get your full model number, baseband version, Bluetooth or LTE, the device your watch is paired with as well as the Android version on the device?

Reply
Loading...
usereCGwoszvHJ
Constellation

Re: Samsung Galaxy Watch won't numbersync to my phone

Adam, I am having the exact same problem.   I just purchased a Samsung Galaxy Watch (Model SM-R805U, with LTE), and neither Best Buy or AT&T are able to get NumberSync to work.   I was able to successfully register the watch on AT&T's network and it now has an assigned phone number, and ICCID.    Every time I try to set-up NumberSync, the watch says "NumberSync Not Available".   Is this something I should contact Samsung support on?   Thanks > Joe

@SamsungAdam wrote:

Can I please get your full model number, baseband version, Bluetooth or LTE, the device your watch is paired with as well as the Android version on the device?

Watch Model: SM-R805U

Serial Number: <hidden>

Software Version: R805USQU1BSE3

Phone Model: Galaxy S7: SM-G935A

Serial Number: <hidden>

Baseband Version: G935AUCUACSF1

Android Version: 8.0.0

Buid Number: R15NW.G935AUCUACSF1

 

 

Reply
Loading...
useru1UGEaMncR
Asteroid

Re: Samsung Galaxy Watch won't numbersync to my phone

Watch Model: SM-R815U

Serial Number: <hidden>

Software Version: R815USQU1ARH1

Phone Model: Galaxy S8: SM-G95OU

Serial Number: <hidden>

Baseband Version: G950USQS1AQF7

Android Version: 7.0.0

Buid Number: ?

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy Watch won't numbersync to my phone

I recommend trying AT&T. This is a carrier specific function.

Reply
Loading...
useru1UGEaMncR
Asteroid

Re: Samsung Galaxy Watch won't numbersync to my phone

I tried at&t first (phone calls, in person visits, escalated phone calls).  They couldn't help and told me to talk to Samsung. The option they were looking for on the watch, they said was missing.

Reply
Loading...
usereCGwoszvHJ
Constellation

Re: Samsung Galaxy Watch won't numbersync to my phone

We've all tried ATT, multiple times.   If Samsung doesn't escalate this, people are going to stop buying your watches.   My wife's apple watch works fine - I think I'll return my galaxy watch and get one of theirs........

 

Reply
Loading...
userWFzaCX23pl
Constellation

Re: Samsung Galaxy Watch won't numbersync to my phone

So currently I am going through the exact same problem. I have had the Samsung Galaxy watch since Dec. It has been working fine up until about 3 weeks ago. It fails to numbersync stating its unavailable.  I have been in contact with my carrier  (ATT) and have gone through 4 stages of tech support through AT&T. I have resetted my watch 3 times, my phone twice, have gotten 2 new e-sims and am still at square one. For 2 weeks I have been bounced around from tech support to tech support and the best thing I get is an "I understand your fustration" comment. I have a warranty on my watch and insurance.  I was finally put through to Samsung and they told me they dont replace watches.  They service them. I would need to send the watch to them with a turn around timeframe of 9 to 11 business days to decide what is the next step. This has been the most horrific example of customer service and support.  So I have done everything on my end and been without the features of my watch for 3 weeks and is expected to be another 2 weeks without it. This is horrible. I am ready to ditch Samsung. Thank you Samsung for this experience. 

Reply
Loading...
usermb8KRufMxt
Astronaut

Re: Samsung Galaxy Watch won't numbersync to my phone

exact same thing for me

Reply
Loading...
userl8AEtzR5hN
Constellation

Re: Samsung Galaxy Watch won't numbersync to my phone

two stores, two different states. neither could help..

Reply
Loading...