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Original topic:

Samsung Galaxy Watch won't numbersync to my phone

(Topic created: 07-15-2019 01:33 PM)
useru1UGEaMncR
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Galaxy Watch

I have a Samsung Galaxy Watch and it won't numbersync to my phone.  I have taken into Best Buy (where I bought it) and they couldn't help and told me to go see my service provider.  Then, I went to At&t and they tried to help, but couldn't figure out why it wasn't connecting  and to contact Samsung, so here I am.

 

Thanks,

Justin

useroPG0c71Fbo
Constellation
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Galaxy Watch

Has anyone figured out a resolution to this issue? It looks like it's been over 6 months that people are still having the same issue. 

 


@usereCGwoszvHJ wrote:

Adam, I am having the exact same problem.   I just purchased a Samsung Galaxy Watch (Model SM-R805U, with LTE), and neither Best Buy or AT&T are able to get NumberSync to work.   I was able to successfully register the watch on AT&T's network and it now has an assigned phone number, and ICCID.    Every time I try to set-up NumberSync, the watch says "NumberSync Not Available".   Is this something I should contact Samsung support on?   Thanks > Joe

@SamsungAdam wrote:

Can I please get your full model number, baseband version, Bluetooth or LTE, the device your watch is paired with as well as the Android version on the device?

Watch Model: SM-R805U

Serial Number: <hidden>

Software Version: R805USQU1BSE3

Phone Model: Galaxy S7: SM-G935A

Serial Number: <hidden>

Baseband Version: G935AUCUACSF1

Android Version: 8.0.0

Buid Number: R15NW.G935AUCUACSF1

 

 


 

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useru1UGEaMncR
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@SamsungAdam 

Watch Model: SM-R815U

Serial Number: <hidden>

Software Version: R815USQU1ARH1

Phone Model: Galaxy S8: SM-G95OU

Serial Number: <hidden>

Baseband Version: G950USQS1AQF7

Android Version: 7.0.0

LTE

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SamsungLarryK
Samsung Moderator
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Have you tried resetting the device?

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useru1UGEaMncR
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Yes

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Segapasi
Cosmic Ray
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I have the exact same problem.

Bought it at Best Buy.

Neither Best Buey nor At&t can get the numbersync to quit turning off all the time.

When numbersync is on it works just fine.

But numbersync keeps turning off automatically and randomly.

I have to manually turn it back on every day.

Samsung Galaxy Watch:

LTE

model number SM-R805U

One UI version 1.0

Tizen version 4.0.0.4

software version R805USQU1BSE3

knox version 2.3.0

Note 8 samsung phone:

model number SM-N950U

baseband version N950USQU7DTA3

Android version 9

 

Can you tell me how to fix?

 

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SamsungAdam
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What type of device are you using with your watch?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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useru1UGEaMncR
Asteroid
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Samsung galaxy 8

@SamsungAdam 

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userpjYHv6fAsZ
Constellation
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Galaxy S8+

software is current

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Solution
SamsungAdam
Samsung Moderator
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As numbersync is a carrier feature, you would need to continue to work with AT&T for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Little-Bit
Constellation
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Galaxy Watch

I had this issue. I called AT&T they said stick a pin to reset. I did what the agent said. Turns out agent was wrong and ruined speaker. I returned the watch to AT&T