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Original topic:

Samsung Health Monitoring Not Recognizing Galaxy Watch3

(Topic created on: 10/5/20 12:48 AM)
useroxg8lqvKP7
Constellation
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Galaxy Watch
Is anyone else having trouble with the Samsung Health Monitoring app not recognizing their Galaxy Watch3?
I keep getting the error message:

"No compatible watch found
The ECG feature requires a Galaxy Watch Active2 or later to work."

Galaxy Watch3 IS later than the Active2, and the promo for the app says it's available for the Watch3 as of Sept. 23.

T.Y.
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Solution
SamsungMoon
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hello, We definitely understand how important this feature is to everyone. We have actually put together a specialized team for all ECG related products. If you're unable to get the application to work properly, and all other features of the watch seem to be working correctly. We'd like for you to contact our specialized team to check this out, and go into some further details about your experience and what you're seeing. 

 

This team is avaliable for calls Monday Thru Friday 9AM-6PM EST. 

1-855-795-0509 option #6

 

Alternatively you can also reach this team by email:

support@samsungecg.zendesk.com 

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1 Reply
Solution
SamsungMoon
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Hello, We definitely understand how important this feature is to everyone. We have actually put together a specialized team for all ECG related products. If you're unable to get the application to work properly, and all other features of the watch seem to be working correctly. We'd like for you to contact our specialized team to check this out, and go into some further details about your experience and what you're seeing. 

 

This team is avaliable for calls Monday Thru Friday 9AM-6PM EST. 

1-855-795-0509 option #6

 

Alternatively you can also reach this team by email:

support@samsungecg.zendesk.com 

View solution in context