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Original topic:

Samsung Health app on Watch 4 classic not working

(Topic created: 02-14-2022 02:40 PM)
GazTheTaz
Astronaut
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Galaxy Watch

So the galaxy health app on my watch 4 classic is not working. It crashes after a few seconds, watch faces dont update heart rate, steps, or sleep. The app does still sync with the mobile companion.

 
I use a galaxy s10+ running one ui 4 beta 

 

 
13 Replies
userxpQrm5y2Ls
Asteroid
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Galaxy Watch

Same here, using a galaxy watch 4 classic I just bought, and s21 ultra

 

user6SvnUAIa2e
Astronaut
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Galaxy Watch

Same here. I just bought the watch 4 classic this weekend and the Samsung Health app has not worked at all. Pretty disappointed that a brand new device's main features don't work out of the box. πŸ€·πŸ»β€:male_sign:

Hoping a fix comes soon, otherwise this watch is going back to the store.

jimeagle
Constellation
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Galaxy Watch

I thought I was having problems with my brand new Watch4, just to find out it's a universal problem. A little disappointed that I already disconnected my old watch from the Wearables app. Your move, Samsung. Make it a good one. 

Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration with the Samsung Health app crashing and I would recommend reaching out to our Samsung Health team directly at (855) 795-0509 for the best assistance.

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Members_0AUak2a
Constellation
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Galaxy Watch

I downloaded the latest version of the Samsung Health app earlier this week and the latest Galaxy Watch update onto my Galaxy Watch 4 Classic and since then the Health app will not stay on. It will run for a couple seconds to a minute at most and then it crashes so I have have to run the app on my S21 Ultra when I go on walks.

userN39Npa2pEy
Astronaut
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Galaxy Watch

I am having the EXACT same problem. I literally just bought this watch. Upgraded from a Fitbit, and I am really impressed with this. I should have known better than to update the watch. As soon as I updated it, now None of the health stats are working, its just constantly crashing. Its the entire reason I even bought this watch. I have no idea if its even possible to downgrade the update. I was planning on using this watch for my run later today, but now I am just going to put back on the fit bit. Will be sending back in the next few days if Samsung doesn't fix this.

Scr1pt0r
Astronaut
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Galaxy Watch

I have the same issue with Galaxy watch 4 LTE (SM-R875F).
I tried restarting both smartphone (SM-G960F) and watch.
I bought this watch yesterday and everything was fine untill I updated OS. After the update Samsung health widgets and app itself keeps crashing after ~20-30 seconds of usage. 
Unfortunately I haven't found any easy way to downgrade, the only option is to use Odin or some other side software.
@userf6y49KlI8n@Support@itsupport or whoever is responsible for OS updates -  Either revert your code from latest OS production release, either fix the issue since half of the functionality is unusable because of this bug. 

GazTheTaz
Astronaut
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Galaxy Watch
There is now a fix!

Go to apk mirror and install latest version of samsung health

Install the apk (Do not uninstall samsung help)

Then wipe your watch 4 and you should be good to go

Notices

- Do not update samsung health on playstore on both phone and watch

- Make sure you have install from unknown locations on
Samsung_eN57USR
Constellation
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Galaxy Watch

I've been having the same frustrating issue for the past week or so.  Galaxy Watch4 Classic LTE and S21 Ultra. My workouts will randomly stop anywhere from 15 seconds to a few minutes into a run or walk outside. 

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