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Samsung Store Coupons not working

(Topic created on: 10/30/20 11:29 AM)
userALgYm5GLTn
Asteroid
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Galaxy Watch

Hi, I have a GW3 with S9+ phone and have been able to use the Galaxy Store to purchase watch faces at $0 cost with generous coupons. However,  in the last week or so,  the coupon feature does not work. I can collect coupons but when I try to apply them, the checkout freezes and does not complete.  Purchasing with a payment works fine.

Anybody else have is problem and any way to fix it or has Samsung decided I had enough free watch faces.  

Thanks.

Joe

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userALgYm5GLTn
Asteroid
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Galaxy Watch

Hello,  here's another update, possibly the last as the coupon feature is now working again for me.  I confirmed by obtaining a watch face using a coupon that did not work 3 days ago.  I can only assume Samsung fixed whatever bug on their end - I made no changes on my end.

 

Thanks again for all the help.

Joe

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I recommend reaching out to our Media Solutions Group for further assistance regarding your concerns. They can be reached directly at 855-795-0509.

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Dog_One
Cosmic Ray
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Galaxy Watch

Why is this question/problem marked "solved"?

 

I have the same issue. If the Media Solutions Group has a solution, post it here. Don't just mark this as "solved".

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userALgYm5GLTn
Asteroid
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Galaxy Watch

Update... this has not been solved for me and I'm having a hard time communicating with the correct  team at Samsung. Called the 855 number twice and after speaking to the same gentleman twice, was instructed to submit the problem using https://help.content.samsung.com

Oddly, there's some sort of web bug on this site where I am unable to submit my problem.

 

Perhaps somebody at Samsung can address our issue in this forum. 

Thanks,

Joe

 

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Dog_One
Cosmic Ray
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Galaxy Watch

The help.content link doesn't work for me either.

 

(Btw, I wasn't suggesting that you, Joe, marked the question solved, the mod seems like they did it.)

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userALgYm5GLTn
Asteroid
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Galaxy Watch

Hi again, just an update to say I was able to submit this as an issue to

https://help.content.samsung.com

Using the Samsung Internet browser app on my phone.  One of the required fields of the form was visible on the samsung browser but not on Chrome or Edge browsers.  Odd.

I will update this thread if I get a response.

 

Thanks,

Joe

Solution
userALgYm5GLTn
Asteroid
Options
Galaxy Watch

Hello,  here's another update, possibly the last as the coupon feature is now working again for me.  I confirmed by obtaining a watch face using a coupon that did not work 3 days ago.  I can only assume Samsung fixed whatever bug on their end - I made no changes on my end.

 

Thanks again for all the help.

Joe

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usergYTVszUXKT
Astronaut
Options
Galaxy Watch

Recently there has been an upgrade to the Galaxy Store application.  This upgrade introduced an issue whereby in order to use a coupon to download a watchface, you have to list a payment method (e.g. Visa, Paypal) in the "Select payment method" field on the Samsung Checkout screen for the watchface.  Once you enter a payment method, add the coupon and the checkout page is now showing a total value of "$0.00", the system will now allow you to click the "Pay now" button and checkout.  Bottom line, you must have a payment option showing in the "Selet payment method"  field with this recent update of the Galaxy Store application.

Regards,

Roger.

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