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Asteroid

Samsung Store Coupons not working

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Hi, I have a GW3 with S9+ phone and have been able to use the Galaxy Store to purchase watch faces at $0 cost with generous coupons. However,  in the last week or so,  the coupon feature does not work. I can collect coupons but when I try to apply them, the checkout freezes and does not complete.  Purchasing with a payment works fine.

Anybody else have is problem and any way to fix it or has Samsung decided I had enough free watch faces.  

Thanks.

Joe

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Asteroid

Re: Samsung Store Coupons not working

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Hello,  here's another update, possibly the last as the coupon feature is now working again for me.  I confirmed by obtaining a watch face using a coupon that did not work 3 days ago.  I can only assume Samsung fixed whatever bug on their end - I made no changes on my end.

 

Thanks again for all the help.

Joe

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Samsung Moderator
Samsung Moderator

Re: Samsung Store Coupons not working

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I recommend reaching out to our Media Solutions Group for further assistance regarding your concerns. They can be reached directly at 855-795-0509.

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Constellation

Re: Samsung Store Coupons not working

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Why is this question/problem marked "solved"?

 

I have the same issue. If the Media Solutions Group has a solution, post it here. Don't just mark this as "solved".

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Asteroid

Re: Samsung Store Coupons not working

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Update... this has not been solved for me and I'm having a hard time communicating with the correct  team at Samsung. Called the 855 number twice and after speaking to the same gentleman twice, was instructed to submit the problem using https://help.content.samsung.com

Oddly, there's some sort of web bug on this site where I am unable to submit my problem.

 

Perhaps somebody at Samsung can address our issue in this forum. 

Thanks,

Joe

 

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Constellation

Re: Samsung Store Coupons not working

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The help.content link doesn't work for me either.

 

(Btw, I wasn't suggesting that you, Joe, marked the question solved, the mod seems like they did it.)

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Asteroid

Re: Samsung Store Coupons not working

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Hi again, just an update to say I was able to submit this as an issue to

https://help.content.samsung.com

Using the Samsung Internet browser app on my phone.  One of the required fields of the form was visible on the samsung browser but not on Chrome or Edge browsers.  Odd.

I will update this thread if I get a response.

 

Thanks,

Joe

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Asteroid

Re: Samsung Store Coupons not working

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Hello,  here's another update, possibly the last as the coupon feature is now working again for me.  I confirmed by obtaining a watch face using a coupon that did not work 3 days ago.  I can only assume Samsung fixed whatever bug on their end - I made no changes on my end.

 

Thanks again for all the help.

Joe

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