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Constellation

Samsung active 2 overheating

8 REPLIES 8
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Samsung Moderator
Samsung Moderator

Re: Samsung active 2 overheating

This article will help with the temperature of the watch. https://www.samsung.com/us/support/answer/ANS00076952/



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Constellation

Re: Samsung active 2 overheating

No this did not help!!!

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Constellation

Re: Samsung active 2 overheating

this did not help!!!

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Product Expert

Re: Samsung active 2 overheating

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your watch and the problem is still re-occurring. It sounds like a hardware issue.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the watch for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. If it has been more than a year, there may be an out of warranty charge and this will all be explained in the phone call.

 

If you have any questions, please let us know.

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Product Expert

Re: Samsung active 2 overheating

I would reccomend you go by the intrusctions of Mr. Chivara 

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Product Expert

Re: Samsung active 2 overheating

Okay, You are going to have to ship it out for service. For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. They will provide you with a UPS shipping label and will give you all of the instructions.

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Product Expert

Re: Samsung active 2 overheating

I'm sorry your dealing with such issues and id be glad to assist you in this matter.
In this case your best option would be to contact samsung directly as their are no service center that will physically service the watches onsite these items are usually shipped out with proof purchase or further inspection down below i have attached a link

For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/

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Asteroid

Re: Samsung active 2 overheating

I bought 2 of them for christmas and had same problem. Samsumg asked for serial numbers but never gave me a solution. I took it back. I think there is a flaw someplace in this watch as mine did it 7 minutes into talking.

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