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Constellation

Samsung galaxy S3 frontier watch overheating

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<span;>My S3 frontier watch keeps overheating every time I charge it. The battery takes forever to charger and once fully charged is drained within less than an hour. I have had this watch for a year with no issues but now its acting up, I am so upset because I paid a lot of money for this watch and I depend on it for my daily use. This strange behavior all started after I updated the phones software. I have tried rebooting, resetting, changed chargers but nothing seems to work. Please help, this is so frustrating.

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Product Expert

Re: Samsung galaxy S3 frontier watch overheating

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Okay, You are going to have to ship it out for service. For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. They will provide you with a UPS shipping label and will give you all of the instructions.

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Product Expert

Re: Samsung galaxy S3 frontier watch overheating

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I am sorry you have tried all the troubleshooting steps to get this issue solved with your watch and the problem is still re-occurring. It sounds like a hardware issue.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the watch for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. If it has been more than a year, there may be an out of warranty charge and this will all be explained in the phone call.

 

If you have any questions, please let us know.

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Community Manager
Community Manager

Re: Samsung galaxy S3 frontier watch overheating

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Hello there, could you clarify what you mean by the watch is overheating? Are you getting an error message?


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Product Expert

Re: Samsung galaxy S3 frontier watch overheating

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I'm sorry your dealing with such issues and id be glad to assist you in this matter.
In this case your best option would be to contact samsung directly as their are no service center that will physically service the watches onsite these items are usually shipped out with proof purchase or further inspection down below i have attached a link

For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/

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Highlighted
Product Expert

Re: Samsung galaxy S3 frontier watch overheating

JUMP TO SOLUTION

Okay, You are going to have to ship it out for service. For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. They will provide you with a UPS shipping label and will give you all of the instructions.

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