Hi, Joanna71 We hate to hear that you are having issues with the features on your watch. Please give these steps a try so that hopefully you can use the SOS feature: >Make sure that the software is up to date on both your phone and the watch. >Ensure that Emergency SOS is activated by going into the watch settings> safety and emergency> Emergency SOS. Try toggling off the feature and then turn it back on. >Please make sure that you have selected at least one emergency contact or the feature will not work at all. If you are in the US, try removing "+1" from the emergency contact number. I would also try removing the contact and re-adding them to your emergency contact list. >Make sure that your phone is connected to your watch via bluetooth if it is not LTE. >Check the app permissions to verify it has permissions for location and the send message feature. >Reset Watch: If all else fails, reset your watch via the app, but make sure to back-up the watch before resetting the watch.
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