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Samsung gear sport overheating and powering off

(Topic created: 06-06-2021 01:29 PM)
userzG7TYzCBnF
Constellation
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Galaxy Watch

My Samsung gear sport. SM-R600, gets overheat and shuts down giving sign of warning.

On every charging its comes on for few seconds and shuts down. The back side of watch gets pretty hot.

Regards 

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SamsungRei
Community Manager
Community Manager
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Galaxy Watch

I understand how frustrating this is. If the software is up to date, and you have tried a factory reset, https://www.samsung.com/us/support/answer/ANS00084702, and the watch is still overheating then service would be recommended. For service options, you will need to call customer service at 1-800-786-7864. I apologize for any inconvenience.



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Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy Watch

I understand how frustrating this is. If the software is up to date, and you have tried a factory reset, https://www.samsung.com/us/support/answer/ANS00084702, and the watch is still overheating then service would be recommended. For service options, you will need to call customer service at 1-800-786-7864. I apologize for any inconvenience.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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