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Original topic:

Samsung health app no longer displays heart rate data on exercise graph

(Topic created: 02-25-2021 09:13 AM)
MacBastion
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Hi,  Previously when I would take a walk or do exercise I would see a graph that displayed Speed, Elevation and Heart Rate along with the map and other detailed data.   The heart rate line was coloured to show the different levels of activity and what they meant.  Currently the graph now only shows speed and elevation?  How do I get teh heart rate data back?

 

Thank you!

 

Heart rate data displayedHeart rate data displayed 

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SamsungJoJo
Samsung Moderator
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Hello,

 

I recommend reaching out to our Samsung Health team to further assist with your concerns. They can be reached directly at 1-855-795-0509.

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user4vZaO7ioxQ
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So what is the solution?  I was using it a few weeks ago on my Samsung S7 and it was fine.  I bought a new S21 and most of the functionality of the app is missing.  If I pull up a workout done on the S7, on the S21,  it shows the graphs and info. just fine.  If I pull up a workout done with the S21 there is virtually NOTHING in the way of information. No graphs.  Little information.

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SamsungJoJo
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An Accepted Solution has been marked and provided for this thread. This thread will be locked for further replies. In hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a post, that you include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the Community!

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