Solved: Samsung's announcement for watch 4 malfunction - Samsung Community

asyshin · ‎11-06-2022

Hey guys, I just found out that Samsung Korea(not US) made a new announcement regarding the 'power not turning on' issue after the recent update(VI3).

According to the announcement, Samsung admitted that there were some problem with the recent update and decided to offer free repair for eleigible devices.

However, unlike Samsung Korea, I could not find any announcement made by Samsung US so if you can find one or some response from Samsung US, please share.

I share the anouncement by Samsung Korea in case anyone needs it.

Samsung_Moderator · ‎11-10-2022

Hello, We sincerely apologize for the frustrations surrounding these symptoms with the Galaxy Watch 4. Samsung is aware that a limited number of Galaxy Watch4 series Bluetooth models are not turning on following a recent software (VI3) update. We have halted the update and will release a new software shortly.

We recommend consumers experiencing this issue with their Galaxy Watch4 series to visit one of their local walk-in service centers. To find one near you, please visit: http://www.samsung.com/us/support/service/locations . Alternatively, you’re welcome to reach out to one of our moderators via private message for further repair options. You can send a private message using this link: https://bit.ly/3fbRevo

When sending a private message please provide us with the following information:

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Alternate Telephone Number: (If Available)
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For assistance outside the U.S., please use this link to find your regions support site: https://www.samsung.com/us/common/visitlocationsite.html

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notforhire · ‎11-07-2022

Sammobile article
https://www.sammobile.com/news/galaxy-watch-4-firmware-update-renders-the-smartwatch-nearly-useless/

asyshin · ‎11-07-2022

thanks for sharing!

Jeremykb352019 · ‎11-07-2022

Yeah my galaxy watch 4 classic battery died after a recent update and now appears bricked will not charge or power back on called Samsung support called said I need to take it to a licensed repair facility but at what cost

notforhire · ‎11-07-2022

can't imagine "fixing" the watch without a proper firmware update available. maybe call Samsung again and see what they say, in light of this update's problems. couldn't hurt.

Jeremykb352019 · ‎11-07-2022

How would you apply that update if you can't power on the watch

Jeremykb352019 · ‎11-07-2022

For it will not charge at all or power up I've tried multiple chargers and bricks for those chargers to be sure but same results no matter what

useriKfoZNmZ84 · ‎11-07-2022

Is this a cause for concern? I installed this update back to 10/10 in the Americas.

prariedog · ‎11-07-2022

Yes, unfortunately you have the update that is causing issues. As long as you keep your watch from running out of battery or turning it off, you shouldn't have any problems.

userHq1sl0QKoB · ‎11-07-2022

My watch 4 bricked last night after going off while making dinner, messed with it for hours with no success. Called Samsung support this morning and was told I would have to send the device to them, at my cost because I'm 30 days out of warranty, then have a hold placed on my account for repair costs. Told them thanks but no. Hopefully this gets sorted out quickly.

Original topic:

Samsung's announcement for watch 4 malfunction

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