Solved: Re: Samsung's announcement for watch 4 malfunction - Page 2 - Samsung Community

asyshin · ‎11-06-2022

Hey guys, I just found out that Samsung Korea(not US) made a new announcement regarding the 'power not turning on' issue after the recent update(VI3).

According to the announcement, Samsung admitted that there were some problem with the recent update and decided to offer free repair for eleigible devices.

However, unlike Samsung Korea, I could not find any announcement made by Samsung US so if you can find one or some response from Samsung US, please share.

I share the anouncement by Samsung Korea in case anyone needs it.

O4liberty · ‎11-07-2022

This sounds ridiculous on Samsung's part they need to make the repairs for free.

userrqC65SBG5q · ‎11-07-2022

I'm on the phone with Samsung now and they want me to pay for this issue because I'm out of warranty. They're claiming there's no proof Samsung created this issue and that I need to pay for an evaluation.

notforhire · ‎11-08-2022

https://www.sammobile.com/news/samsung-halts-rollout-of-problematic-galaxy-watch-4-update/?utm_sourc...

Humhead · ‎11-08-2022

Same boat. My GW4 Classic wont power back on after I restarted it after the update last night. Step up Samsung! I know that other company would take care their customers.

Yepitsmememe · ‎11-08-2022

https://www.tomsguide.com/news/samsung-galaxy-watch-4-bug-reportedly-breaking-smartwatch-what-to-do

Soma236643 · ‎11-10-2022

Update is out to fix it now

Geno71 · ‎11-10-2022

@Soma236643

As far as I understand, there is an update out in some markets, but not everywhere, unless it has changed by now.

Unfortunately, an update is useless to anyone who already has a bricked watch (and that includes me), but thanks for letting us know!

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Samsung_Moderator · ‎11-10-2022

Hello, We sincerely apologize for the frustrations surrounding these symptoms with the Galaxy Watch 4. Samsung is aware that a limited number of Galaxy Watch4 series Bluetooth models are not turning on following a recent software (VI3) update. We have halted the update and will release a new software shortly.

We recommend consumers experiencing this issue with their Galaxy Watch4 series to visit one of their local walk-in service centers. To find one near you, please visit: http://www.samsung.com/us/support/service/locations . Alternatively, you’re welcome to reach out to one of our moderators via private message for further repair options. You can send a private message using this link: https://bit.ly/3fbRevo

When sending a private message please provide us with the following information:

Full Name:
Physical address (including city, state, and zip code):
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:

For assistance outside the U.S., please use this link to find your regions support site: https://www.samsung.com/us/common/visitlocationsite.html

HHaywood · ‎11-25-2022

Samsung watches are a bust. Watch went out did not come back on and now was told by repair shop watch is not repairable. Don't waste your time on a Samsung watch

Samsung_Moderator · ‎11-28-2022

Thank you for reaching out. I can certainly understand the importance of having a playlist on your watch and would be happy to assist you further. Are you using the stock music app or Spotify? If you have a watch like a Galaxy Watch Active2, Galaxy Watch3, Galaxy Watch4, Galaxy Watch5, Gear Fit2 Pro, or pretty much any Samsung smartwatch, you can control and listen to Spotify right from your wrist. All you need is a connected phone with a Spotify account. Give this link a try for more ways to use Spotify on your Galaxy watch 4: https://www.samsung.com/us/support/answer/ANS00051414/

Original topic:

Samsung's announcement for watch 4 malfunction