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Asteroid

Samsung watch issues

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Samsung watch on August 29th 2019. I have not been able to turn off or pause the "excercise" after started since I got the watch. It was cold so I just let the watch automatically detect the excercise when needed. But I really want it to work, so I took the time to Google the problem today. I'm guessing my back button has never worked. Is there a fix option? The watch has barley been used. 

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Samsung Moderator
Samsung Moderator

Re: Samsung watch issues

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@sassiest_cat I would be happy to look into your options for repairs. Please send a private message with the model code and serial number. http://bit.ly/2XERsky



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Samsung Care Ambassador

Re: Samsung watch issues

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To confirm @sassiest_cat only the home/power key is functional on your Active? And did you buy it in the US or another region? 

 

In order to repair the button you'd have to send it to Samsung. Ubreak also handles certain Samsung products, but they're closed at this time.


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Asteroid

Re: Samsung watch issues

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The power button on the botton right is functional. The bezel and the touch screen also work. The back button on the top right, is the button that does not work. Yes I purchased the watch in the US.  Is the watch still under warranty and/or how do I go about sending it to Samsung for repair? 

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Asteroid

Re: Samsung watch issues

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@Leinz The power button on the botton right is functional. The bezel and the touch screen also work. The back button on the top right, is the button that does not work. Yes I purchased the watch in the US.  Is the watch still under warranty and/or how do I go about sending it to Samsung for repair? 

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Samsung watch issues

JUMP TO SOLUTION

@sassiest_cat I would be happy to look into your options for repairs. Please send a private message with the model code and serial number. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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