cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Astronaut

Samsung watch not receiving text notifications

JUMP TO SOLUTION

I just bought the new 42mm Samsung Watch and paired it with my Galaxy Note 8.  I was receiving all of my notifications (email, text, calls etc) but now all of the sudden I'm no longer receiving text notifications on the watch anymore. I've deleted the Samsung app and reinstalled. I've reset my watch which helped for the first few text alerts but now it isnt working again and I haven't changed anything. Please help!

1 SOLUTION

Accepted Solutions
Highlighted
Asteroid

Re: Samsung watch not receiving text notifications

JUMP TO SOLUTION

I had to do this for my Galaxy Watch 46mm and Note9 which suddenly stopped the notifications:

 

Uninstall Galaxy Wear app from phone

Turn phone off

Reset watch

Turn phone on

Follow prompts to reinstall the Wear app

Do NOT restore saved settings to the watch

Power cycle both devices.

 

Mine has been working fine for weeks. Just make sure they are actually connected before blaming no notifs on the device.

View solution in original post

Reply
Loading...
85 REPLIES 85
Highlighted
Asteroid

Re: Samsung watch not receiving text notifications

JUMP TO SOLUTION

I had to do this for my Galaxy Watch 46mm and Note9 which suddenly stopped the notifications:

 

Uninstall Galaxy Wear app from phone

Turn phone off

Reset watch

Turn phone on

Follow prompts to reinstall the Wear app

Do NOT restore saved settings to the watch

Power cycle both devices.

 

Mine has been working fine for weeks. Just make sure they are actually connected before blaming no notifs on the device.

View solution in original post

Reply
Loading...
Highlighted
Astronaut

Re: Samsung watch not receiving text notifications

JUMP TO SOLUTION

I did a reset but I'm still not getting text message notifications.

Reply
Loading...
Highlighted
Astronaut

Re: Samsung watch not receiving text notifications

JUMP TO SOLUTION

Not a Solution for me.. Didnt have any of this with all my other Samsung Watches.. 4 weeks of being a PITA..  

 

I know the devices.. i know the software,,, clearly this is a bug at Samsungs end

 

i am blaming no notifs on the device and/or my s8+ ... monday morning i will need to see what can be done or return it because as is.. its just a watch.....  for an extra £20 a month on my Mobile Contract..

 

This shouldnt be Marked as Solved.... Samhe on you Samusng,,, you know its not

Reply
Loading...
Highlighted
Asteroid

Re: Samsung watch not receiving text notifications

JUMP TO SOLUTION

Mine just started doing this as well a d I just got the watch last week and it was working perfectly prior. I thought I did something but nope. I too did a reset and still have the issue. 

Reply
Loading...
Highlighted
Astronaut

Re: Samsung watch not receiving text notifications

JUMP TO SOLUTION

I had this same problem. I noticed that the phone had to be a certain distance away from the watch for notifications to trigger notifications. That might help. 

Reply
Loading...
Highlighted
Astronaut

Re: Samsung watch not receiving text notifications

JUMP TO SOLUTION

My phone is in my hand and the watch is on my wrist about 10cm apart so definitely within range. Besides you are notified on the watch when it drops out of range. It was working fine a couple of hours ago. Now nothing.

Reply
Loading...
Highlighted
Constellation

Re: Samsung watch not receiving text notifications

JUMP TO SOLUTION

Samsung are missing the point.. or avoiding it all together.

Phone is on - Watch can send and receive txt "on the watch". You can also send them from the watch . As you would expect seeing as it has its own sim ( ee sim )
Phone is Off - eg battery died etc . Watch can not send or receive any text messages. Calls work fine. This would suggest the Mobile phone service provider is routing the calls correctly.

Don’t tell me its a setting its all set right .. Don’t tell me that’s how a 4G watch works because its not.

I have an iPhone XS Max and a series 4 apple watch. I can turn my iPhone off and my Watch works 100% sending and receiving text messages and making and receiving calls . No limitations .

I wouldn’t touch a Samsung product every again ...

Reply
Loading...
Highlighted
Constellation

Re: Samsung watch not receiving text notifications

JUMP TO SOLUTION

@userxSDp8PBPCx wrote:

Not a Solution for me.. Didnt have any of this with all my other Samsung Watches.. 4 weeks of being a PITA..  

 

I know the devices.. i know the software,,, clearly this is a bug at Samsungs end

 

i am blaming no notifs on the device and/or my s8+ ... monday morning i will need to see what can be done or return it because as is.. its just a watch.....  for an extra £20 a month on my Mobile Contract..

 

This shouldnt be Marked as Solved.... Samhe on you Samusng,,, you know its not




Reply
Loading...
Highlighted
Constellation

Re: Samsung watch not receiving text notifications

JUMP TO SOLUTION

Yes... I have had the same problem on and off for 3 years with my Gear Sport/Note8+... and I have tried all of the fixes that have been in these blogs... NO CIGAR...here I am again... looking at this sad littany of customer neglect that seems to be the norm for Samsung...!

 

The thing that gets me is that after a long time with this problem, it was fixed by a software update and this was not a problem (for me anyway) until there was another update for the app... Should be an easy fix... I have had the same problem intermittently coinciding with software updates... to the point that I thought my 3 year old Gear Sport had defuncted... bought a galaxy watch to get rid of the problem... Guess what?... SAME problem come to greet me within an hour of setting the system up (fresh!)...

 

Missing important calls from work under lockdown... missing important txts...missing appointments... missing alarms to get up at odd times... makes one look very unprofessional...and customer service is non-existent... 

 

This is a shameful neglect of customer needs (after they pay for the product) trend with Samsung... with TVs and anything else that fails, (best of luck getting to contact anyone to get the item fixed!!!).. that I have experienced over the past 15 years... shamefully consistent on a company that aims so high... love the products, but will reconsider buying anything Samsung in the future.

 

Very sad!

Reply
Loading...