Have you considered a complaint to the State Attorney General's office in your home state? It was a different scenario, but I had a problem with my cable company and they (WA state AG office) sorted it out within a couple of weeks after I complained. Any company doing business in your state should be answerable to the AG.
Same exact issue I have. Hopefully this will eventually land in the US AG's lap. Australia is sueing Samsung for their water resistent claim. I would suggest your local small claims court if you have time. After contacting the Texas AG, I'm taking them to small claims court.
I agree. The customer service stinks. I had trouble with the new tab s6 keyboard that is still under warranty and samsung won't honor it. Now my galaxy watch active is taking an extremely long time to charge. I am looking into apple products and customer service.
You know eventhough the warranty says it's water proof to so many meters. That means the if you was to drop it for instance 3 feet then back to the surface. You can not actually swimming with it. Cuz it can only withstand water for so many minutes.