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Screen black but connected to phone

Can't see anything on galaxy active 2 reset update nothing just black screen haven't used since quarantine don't know what to do

Samsung Moderator
Samsung Moderator

Re: Screen black but connected to phone

There are several reasons why the Samsung smart watch display cannot be adjusted and the screen appears darkened or gray. Both issues can be caused by an accessibility setting, Outdoor mode, physical damage to the watch, a third-party app, or outdated software. Give this link a try:


If you continue to experience these symptoms, I would recommend a service repair. Can you please provide me with the following information in a private message:


Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:

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