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DalyMery88
Asteroid

Screen wont turn on even if its on...

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Hi, I got a samsung active watch, Ive got it since day one of it coming out, and I gotta say I really love my watch. But sadly two days ago it started flickering (the screen) and it went black, I've been able to turn off and turn on but it won't turn on (as in seeing the screen and options). I've hit the look my watch option from the app and it vibrates just a little and it stops. I'm missing my watch so much, since I got it for excersice purposes, counting steps, etc... also I have used it for the pool and I've taken the care as suppose the watch tells you to do. But nothing seems to work.😔 Can someone help me out🙏😔Please!

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Yes I it's up to date, and Ive tried reseting it too, it...

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Thank you for confirming! Will you please sen a private message with the full model code and serial number? http://bit.ly/2XERsky

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3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Screen wont turn on even if its on...

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Have you verified the software is up to date on the watch and the Wearables app?

 

Have you changed watch faces recently or installed any new apps?

 

Have you tried resetting the watch?

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DalyMery88
Asteroid

Yes I it's up to date, and Ive tried reseting it too, it...

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Yes I it's up to date, and Ive tried reseting it too, it resets bit the display screen won't show nothing. Also I've tried changing the background and nothing also.

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Yes I it's up to date, and Ive tried reseting it too, it...

JUMP TO SOLUTION

Thank you for confirming! Will you please sen a private message with the full model code and serial number? http://bit.ly/2XERsky

Reply
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