I bought my smartwatch in May 2020. In August 2020 the sensor cover came off. I was able to send it off and have it repaired at no charge. Today, a month after the warranty expired, I was wiping off the underside of the watch with a damp paper towel before I put it on the charger, and the cover came off. AGAIN.
I don't mind paying for repair service but the cost estimator says it's going to be $81. To glue the sensor cover back on. AGAIN. That's about a third of what I paid for the thing.
I don't think so. What a ripoff. I'm irritated and disappointed at what a piece of junk - and what a hassle to deal with - this watch has turned out to be.
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I had my Galaxy Watch Active2 for about 9 months and absolutely loved it. I have always taken good care of it by removing it before washing my hands and cleaning it off after usage throughout the day. During a hot day at a baseball game I felt vibrations from my watch and look down and could not understand why it was flashing colors. After removing the watch I noticed the back cover over the watch was coming off. I instantly pushed it back on and put the watch in my bag thinking I would minimize damage to it and hope that cooler weather would fasten the glue back into place. Although the cover did manage to reattach itself I experienced massive problems the following days until it was unresponsive completely. I was happy to send the watch back in since it was covered by warranty and was clearly a defect on Samsungs end to only recieve a repair cost $10 shy of ordering a brand new watch. I called Samsung thinking it was clearly an error to find out that somehow it was considered a void of warranty due to water damage. I was completely confused since the watch has never been submerged under water nor to I care to ever take that risk with any watch. My wife on other hand swims on a frequent basis and still has her watch running perfectly. I canceled the repair and hope to possibly try to fix this issue on my own. My family is Samsung all the way and this was the first problem we have ever had with any device. Not sure what to say...never wrote to a thread in my life. Just know if the back falls off...time to move on in this case.
I'm truly sorry you're going through this. Consumers pay a lot for these watches & they should last longer than 9 months.
We bought two of these watches recently, with a Manufacturer's Warranty until March 2021.
Very disappointed!!! The back cover on one became unglued on its own.
This was NOT due to any action/abuse on our part. It has NEVER been under water, in a shower, a tub, etc. It has simply been worn on a wrist under normal daily activity.
This is clearly a manufacturing defect based upon the ongoing/multiple threads in these user groups:
I started a Service Request online in my Samsung Account, only for it to inform me that it will cost $81 to repair in advance.
I understand when Physical Damage is due to the customer's actions. But under the circumstances, I do NOT believe we should have to pay anything for this type of issue, especially within the Warranty Period.
Samsung needs to do the right thing for their customers!!!
This happened to my watch as well. I never wore it to swim or put it underwater, but the back still came off. It does seem to be some sort of design or manufacturing issue.
I have the same problem. I bought my watch 2 months ago and have never had it in water. The watch worked perfectly until the day after the back cover came off. I sent it back to Samsung and they are claiming that the warranty is voided due to water damage. Want to change $215 for the repair. I've called multiple times and am getting nowhere. Clearly, this is a known issue and I find it despicable that they continue to deny this and claim that this is my fault. Shame on them!