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Original topic:

Sensor cover fell off

(Topic created: 07-15-2020 02:18 PM)
Mudpuggy
Asteroid
Options
Galaxy Watch

My Watch is barely 6 months old and the sensor cover on the back simply fell off.  All my attempts to get help through support channels have failed.  How do I get warranty repair for this design defect?

 

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SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Thank you for reaching out. I would be happy to assist you further. Can I please have your full model number, serial number, and pictures of the symptom you are experiencing in a private message: http://bit.ly/2JH2rq2


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userZaB7aOdu8k
Asteroid
Options
Galaxy Watch

I'm curious if they took care of this for you.  My cover came off as well, and they are claiming there is water damage and refuse to honor the warranty.

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Solution
Mudpuggy
Asteroid
Options
Galaxy Watch

Yes - They provided a prepaid shipping label so I could send the watch for repair.  It was returned within a few days with the back re-attached.  Great service, though a very odd channel for warranty repair.

 

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