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Asteroid

Sensor cover fell off

My Watch is barely 6 months old and the sensor cover on the back simply fell off.  All my attempts to get help through support channels have failed.  How do I get warranty repair for this design defect?

 

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Samsung Moderator
Samsung Moderator

Re: Sensor cover fell off

Thank you for reaching out. I would be happy to assist you further. Can I please have your full model number, serial number, and pictures of the symptom you are experiencing in a private message: http://bit.ly/2JH2rq2


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Asteroid

Re: Sensor cover fell off

I'm curious if they took care of this for you.  My cover came off as well, and they are claiming there is water damage and refuse to honor the warranty.

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Asteroid

Re: Sensor cover fell off

Yes - They provided a prepaid shipping label so I could send the watch for repair.  It was returned within a few days with the back re-attached.  Great service, though a very odd channel for warranty repair.

 

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