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Constellation

Sensor green light not on

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Galaxy watch active sensor not turning on.

Latest update R500XXU1DSL1/R500OXA1DSL1

Light switched off around end March.

Tried rebooting several times.

Not recording sleep steps heart rate etc.

Pls fix this ASAP.

Or Share steps on how to sort this out

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Sensor green light not on

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Thanks for reaching out! I would like to look into this further for you. Please send a private message with the full model code and serial number of the watch. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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4 REPLIES 4
Highlighted
Samsung Moderator
Samsung Moderator

Re: Sensor green light not on

JUMP TO SOLUTION

Thanks for reaching out! I would like to look into this further for you. Please send a private message with the full model code and serial number of the watch. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Constellation

Re: Sensor green light not on

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Hello I have the same problem, light not turning on and steps and workouts not working, the past two weeks the Strava app has been stopping half way through a run turning the music off at the same time.  Can you help please.

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Constellation

Re: Sensor green light not on

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I am having the same problem and I don't know what to do!

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Constellation

Re: Sensor green light not on

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I am having same issue. Started a couple weeks ago. My watch has also been disconnecting when my phone is right next to me. Help please.

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