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Original topic:

Skin Rash from Galaxy Watch 4

(Topic created: 08-11-2022 09:43 AM)
userYXadlMPujX
Astronaut
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Galaxy Watch

Is it a common occurence for people to develop a skin rash the size of the watch?

All it takes is a day of wearing the watch and I get a big round red rash.

I've owned several other brands of smart watches, and not one of them has done this.  Up until my recent purchase of the Galaxy Watch 4, I had been using the Apple Watch 6 for the last year and never had this happen.

It's concerning, as this wasn't a cheap purchase.

 

 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Hello. I can definitely see how this would be concerning!  I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you!  We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

 

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.

 

If you don’t wish to call, I would recommend speaking with our Live Chat team

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3 Replies
Yamialex224
Black Hole
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Galaxy Watch
I had it with the band that came with my active. I had to switch to a magnet band cause of thr silicon in the band. Tell samsung and get photos cause they will ask
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userYXadlMPujX
Astronaut
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Galaxy Watch

The rash is just the shape of the watch part, the band doesn't leave any marks.

20220811_114830.jpg

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Hello. I can definitely see how this would be concerning!  I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you!  We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

 

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.

 

If you don’t wish to call, I would recommend speaking with our Live Chat team

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