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Skin irritation galaxy active 2 watch

(Topic created: 04-16-2021 11:59 PM)
userqRaeQFV7lK
Constellation
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Galaxy Watch

I purcheased the Galaxy watch a few weeks ago and have developed a rash on my wrist where the band sets. I thought is common for new watches so, cleaned the watch many times a day and have tried loosening the watch, but the rash persists. The rashes are fading in time and new ones are forming. Is there any solution for this issue?

Thank you

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I am very sorry to hear about the skin irritation. I would like to get this over to our specialized team who will be able to assist you further. Please send a private message with the model code and the serial number or IMEI number of the watch. http://bit.ly/2XERsky



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usersQaDVWL7AN
Constellation
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Galaxy Watch

I've also developed a rash where the end of the silicone strap locks underneath. I've washed it after every time I've exercised, and hadn't had any issues for a while, so thought it had 'fixed' itself, but today the rash re-emerged exactly the same spot as before. This seems to be a common issue for a lot of people 😞

Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I am very sorry to hear about the skin irritation. I would like to get this over to our specialized team who will be able to assist you further. Please send a private message with the model code and the serial number or IMEI number of the watch. http://bit.ly/2XERsky



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McNabbing
Astronaut
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Galaxy Watch
I purchased my watch and started seeing this develop but it look as bad. Then it progressively has gotten worse. This is horrible behavior on Samsung part, knowing this was a issue and still going forward and not having a solution. I will be reconsidering any future purchases from them.

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

@McNabbing I understand how concerning this is. I would like to get this over to our specialized team so they may assist you further. Please send a private message with the following information: http://bit.ly/2XERsky

 

Full name:
Complete physical address:
Contact phone number:
Alternate phone number:
Email address:
Model Code of the watch:
Serial number or IMEI number of the watch:
 



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McNabbing
Astronaut
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Galaxy Watch
I am unable to send the information you would like me to this specialized team. Is there a issue going on?
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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

As a moderator of the forum, I can only provide simply troubleshooting steps. If you are unable to send the information through this channel, You can also reach out to us by calling 1-800-786-7864. I apologize for any inconvenience.



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SamsungRei
Samsung Moderator
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Galaxy Watch

@McNabbing  Good morning! I just wanted to check in to see if you are still in need of assistance?


 



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McNabbing
Astronaut
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Galaxy Watch
Yes I do. Are there alternatives that is being offer?
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SamsungAdam
Samsung Moderator
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Galaxy Watch

We can't speculate about the outcome for the symptoms you experiencing as they are handled on a case by case basis.


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