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Skin irritation galaxy active 2 watch

(Topic created on: 4/16/21 11:59 PM)
userqRaeQFV7lK
Constellation
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Galaxy Watch

I purcheased the Galaxy watch a few weeks ago and have developed a rash on my wrist where the band sets. I thought is common for new watches so, cleaned the watch many times a day and have tried loosening the watch, but the rash persists. The rashes are fading in time and new ones are forming. Is there any solution for this issue?

Thank you

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I am very sorry to hear about the skin irritation. I would like to get this over to our specialized team who will be able to assist you further. Please send a private message with the model code and the serial number or IMEI number of the watch. http://bit.ly/2XERsky



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usersQaDVWL7AN
Constellation
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Galaxy Watch

I've also developed a rash where the end of the silicone strap locks underneath. I've washed it after every time I've exercised, and hadn't had any issues for a while, so thought it had 'fixed' itself, but today the rash re-emerged exactly the same spot as before. This seems to be a common issue for a lot of people :(

Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

I am very sorry to hear about the skin irritation. I would like to get this over to our specialized team who will be able to assist you further. Please send a private message with the model code and the serial number or IMEI number of the watch. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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