Original topic:

Skin rash

(Topic created on: 4/12/21 10:52 PM)
Bogdan83
Constellation
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Galaxy Watch

Dear Samsung,

 

I bought my Galaxy Watch back in January, and I got a rash from the silicone band as soon as I wear it.

Wear it for a couple of days and then I need to take it off because of the rash and itches. I'm really disappointed because I can't  wear it all the time. 

My wife got the same issue with the watch. 

First I thought It was just us but after searching I've seen lots of users got the same problem.

 

1 Solution


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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. I would be happy to assist you further. Can I please have your full model number and serial number/IMEI for your watch and your wife's watch in a private message: http://bit.ly/2JH2rq2


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3 Replies
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Galaxy Watch
It's fairly common for some people to be allergic to certain silicon/plastic/rubber products but most people are not and do not get a rash from the strap. Hopefully you do know you can order about a million different watch straps for the watch on ebay or Amazon there's plenty non-silicon options out there and it's extremely easy to change the watch strap it takes < 30 seconds to do i would definitely suggest you buy a different material strap so you can wear all the time i took the strap your talking about that came on mine off probably in the first week and have never wanted to use it again there are much better options
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Thank you for reaching out. I would be happy to assist you further. Can I please have your full model number and serial number/IMEI for your watch and your wife's watch in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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MOMOF4LIL1
Asteroid
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Galaxy Watch
I bought mine in February at Sam's Club and have this problem also. Instead of sending me a replacement band Samsung wanted me to send my whole watch. For what? The bands are detachable!!. I'm selling it. Buying Apple Instead
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