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SmartThings app not available???

(Topic created: 07-26-2019 10:57 AM)
userZ8BV9r6Dzx
Asteroid
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Galaxy Watch

I just got a galaxy watch 46mm and it's supposed to work with my smartthings hub. Samsung says I'm supposed to download the smartthings app to my watch from the store but it doesn't show up in the store. How do i get smartthings to work on this watch??

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

What type of device are you pairing the watch with?


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userZ8BV9r6Dzx
Asteroid
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Galaxy Watch

Oneplus 7 Pro

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SamsungJace
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Are you able to find the app in the app store on your phone?


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userZ8BV9r6Dzx
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Galaxy Watch

No. I have tried both phone and watch and it doesn't appear anywhere

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SamsungJace
Samsung Moderator
Samsung Moderator
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Galaxy Watch

If that's the case I would recommend reaching out to our Smartthings department directly. Explain to them the SmartThings application is not located in the store for your phone or watch and they should be able to assist you from there. They can be contacted via 866-813-2404, or by email at support@connecthome.zendesk.com.


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SamsungSteph
Samsung Moderator
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Galaxy Watch

Hey there, so we actually got contacted by our SmartThings team this morning. The SmartThings app for Galaxy/Gear Watches has been temporarily removed from the Galaxy Apps store while we perform a few updates to the app.  We apologize for any inconvenience this might cause.


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userZ8BV9r6Dzx
Asteroid
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Galaxy Watch

Do you have an eta when it will be back?

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userRMavjsjvHt
Astronaut
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Galaxy Watch

Is there an anticipated date when this functionality will come back? It's really frustrating that an Apple Watch has this capability, but Samsung's own watch product doesn't.

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userQnR2nsAF47
Astronaut
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Galaxy Watch

Six weeks later and still no SmartThings app for the Galaxy Watch.  Unnaceptable Samsung.   Very dissappointing.