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‎07-25-2019 02:34 PM (Last edited ‎09-03-2020 02:47 PM by knightsurgeon ) in
Smart Home SupportI just got a galaxy watch 46mm and it's supposed to work with my smartthings hub. Samsung says I'm supposed to download the smartthings app to my watch from the store but it doesn't show up in the store. How do i get smartthings to work on this watch??
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‎07-25-2019 02:50 PM (Last edited ‎09-03-2020 02:53 PM by knightsurgeon ) in
Smart Home SupportWhat type of device are you pairing the watch with?
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‎07-25-2019 02:53 PM (Last edited ‎09-03-2020 02:58 PM by knightsurgeon ) in
Smart Home SupportOneplus 7 Pro
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‎07-25-2019 03:56 PM (Last edited ‎09-03-2020 02:58 PM ) in
Smart Home SupportAre you able to find the app in the app store on your phone?
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‎07-25-2019 03:59 PM (Last edited ‎09-03-2020 03:01 PM by knightsurgeon ) in
Smart Home SupportNo. I have tried both phone and watch and it doesn't appear anywhere
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‎07-25-2019 04:31 PM (Last edited ‎09-03-2020 03:04 PM ) in
Smart Home SupportIf that's the case I would recommend reaching out to our Smartthings department directly. Explain to them the SmartThings application is not located in the store for your phone or watch and they should be able to assist you from there. They can be contacted via 866-813-2404, or by email at support@connecthome.zendesk.com.
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‎07-26-2019 10:57 AM (Last edited ‎09-03-2020 03:14 PM by knightsurgeon ) in
Smart Home SupportHey there, so we actually got contacted by our SmartThings team this morning. The SmartThings app for Galaxy/Gear Watches has been temporarily removed from the Galaxy Apps store while we perform a few updates to the app. We apologize for any inconvenience this might cause.
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‎07-31-2019 09:23 AM (Last edited ‎09-03-2020 03:17 PM by knightsurgeon ) in
Smart Home SupportDo you have an eta when it will be back?
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‎12-30-2019 10:42 PM (Last edited ‎09-03-2020 03:30 PM by knightsurgeon ) in
Smart Home SupportIs there an anticipated date when this functionality will come back? It's really frustrating that an Apple Watch has this capability, but Samsung's own watch product doesn't.
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‎09-06-2019 03:49 PM (Last edited ‎09-03-2020 03:23 PM by knightsurgeon ) in
Smart Home SupportSix weeks later and still no SmartThings app for the Galaxy Watch. Unnaceptable Samsung. Very dissappointing.